Refund policy

At iPlants.ae, we want you to be happy with your plants. Due to the perishable nature of live plants, our return policy is as follows:

1.Live Plants, Flowers & Seeds:

Live plants are non-returnable and non-refundable unless they arrive damaged, dead, or incorrect. Please inspect your order immediately upon delivery and contact us within 24 hours with photos if there is any issue. We will replace or refund damaged plants.

2. Pots, Planters & Non-Perishable Items:

You can return unused, undamaged pots, planters and accessories within 14 days of delivery for a refund or exchange. Item must be in original packaging.

3. How to Request a Return:

To start a return, email us at iplants.ae@gmail.com with your order number and photos of the issue. Do not send items back without approval.

Our return address is:

iPlants.ae, Dubai, United Arab Emirates. Contact iplants.ae@gmail.com for exact return location.

If your return is approved, we will send return instructions. Refunds will be processed to your original payment method within 14 business days after we receive and inspect the item.

For any questions: iplants.ae@gmail.com / WhatsApp: +971 [50 802 4604]

iPlants Trading FZC LLC

Warsan 3, Dubai United Arab Emirates